How connected, citizen-centered digital services are accelerating the Smart City revolution across European urban centers
Copenhagen, 30 October 2025 – Imagine a city where all services are connected in one digital platform. A central citizen contact point (let’s call it “My City”) where residents can identify themselves once and access everything they need. Whether it’s paying a utility bill, applying for a permit, or reporting a broken streetlight, it’s all there.
Behind the scenes, the city operates a central back-office system that links all departments in paperless workflows, using digital signatures and electronic documentation, ensuring services run smoothly and personalized to each citizen’s needs.
Cities become not just smarter, but more human-centered and accessible.
This vision is not theoretical. It requires leadership, investment and technology working together. Many European cities have yet to fully embrace it, but those that do will redefine urban life for the digital age.
– Abysalto’s Director Željko Tandarić emphasized during his presentation in Copenhagen.
European technology innovator Abysalto, an emergent leader in public digitalisation, mobility and AI-driven urban solutions, presented its transformative vision earlier this week at the globally recognised Future Tense conference in Copenhagen, held on Tuesday, Oct 28 2025.
Engaging with futurists, global leaders and Danish smart city pioneers, Abysalto showcased how its platforms are reshaping urban ecosystems across Europe.
At the conference, Abysalto’s Director Željko Tandarić unveiled its “Seamless City” concept which consolidates all public services into one digital platform tailored to diverse citizen needs.
Amid growing challenges in European digitalization, recent EU data reveals that only 47% of residents used public services online in 2024, with vast regional disparities—from 79% digital engagement in Denmark to 30–40% in parts of Southern and Eastern Europe (Digital Decade 2025 Report). Moreover, only 13% of EU organizations currently deploy AI technologies, lagging behind leaders like Denmark (28%), Sweden (25%) and Belgium (25%).
To address this gap, Abysalto advocates “adoption of Denmark’s “digital-by-default” approach, prioritizing online access and interoperability to empower citizens across the EU seamlessly”. The company also highlights urgency in closing the digital skills divide, noting 44% of Europeans lack basic digital skills, curbing inclusiveness despite 75% urban residency (Eurostat 2025).
Abysalto already delivers impactful projects in Zagreb, capital city of Croatia, and its second largest city Split, for public transport eTicketing, AI-powered mobility management and solutions for state motorways and rail services.
The Copenhagen presentation highlighted Abysalto’s key platforms ASTS (Abysalto Smart Transit Solution) and SEMS (Smart Energy Management Solution), enabling multi-modal transportation, modern ticketing and energy management through artificial intelligence.
During Copenhagen visit, Abysalto met key Danish stakeholders including City of Copenhagen officials, exploring partnerships to advance digital mobility, smart infrastructure and AI integration, putting citizen experience and sustainability at the core.
