This policy defines the principles and guidelines for establishing, maintaining and continuously improving an integrated management system (IMS) in accordance with the international standards ISO 9001 (quality), ISO 14001 (environmental protection), ISO 27001 (information security, cybersecurity and privacy protection), ISO 20000 (IT service management) and ISO 30301 (records management).
The aim of the IMS is to ensure the quality of our products and services, information security, effective management of IT services, responsible environmental management and transparency through proper management of documentation and records – all in accordance with the company’s business context, the needs of relevant stakeholders and the strategic direction of Abysalto d.o.o.
All elements of the integrated management system are documented through regulations, procedures, records and registers available within our document management system.
We base our business on responsible compliance with all applicable legal and regulatory requirements, industry standards and international norms that apply to our business.
Customer satisfaction – both end users and business partners – is the foundation of our business. We understand our users’ needs and continuously improve our services and software solutions to meet or exceed their expectations.
We actively identify, assess and manage risks that may affect information security, quality, service availability, the environment or document management.
All employees and collaborators are involved in the implementation of the IMS through clear assignment of responsibilities, education, competence development and encouragement of teamwork. We believe that engaged employees directly contribute to the success and sustainability of our system.
Our IMS is based on the management of interconnected processes, and each function of the company contributes to overall efficiency. The management system is integrated with business strategies and operational activities.
We systematically analyze the performance of the ISU, monitor indicators, conduct internal audits and use the results of system evaluation for improvements. We strive for innovation and optimization of services, environmental aspects and information security.
This Integrated Management System policy represents the basis for setting goals and managing quality, information security, the environment, services and records within Abysalto d.o.o. We are committed to consistently implementing it, periodically reviewing it and continuously developing the ISU as a tool for improving the efficiency, competitiveness and responsible business of our company.
The policy is available to all interested parties through official information channels and is periodically reviewed to ensure its adequacy and compliance with the context of the company.
